Sony Entertainment Network number

Sony Entertainment Network and

Sony Computer Entertainment America (SCEA) places great value on your privacy and the security of your account. Our customers have entrusted us with private account information so that they can enjoy the full PlayStation® experience. We appreciate your trust and have taken measures to ensure that your account is protected from unauthorized access.

Please be aware that SCEA will NEVER approach users online via chat or email for password or personal information. Additionally SCEA will never offer guaranteed spots in upcoming betas or other promotions in exchange for personal information. Users who may ask for this information are not authorized by SCEA to do so and we would advise that you report these suspicious PlayStation Network users. Click here to report suspicious users.

Protecting your information

As a reminder to our seasoned gamers, and to inform new users, we offer these guidelines for safe gaming that will help keep your account private and secure.

  • NEVER share your account details with anyone, especially online (in-game, via chat, or email).
  • Select a strong password to protect your account (include letters, numbers, and symbol characters if possible).
  • Make sure that the answer to your "secret question" is not something that could be guessed easily.
  • Be sure to log off from your account anytime you use a PlayStation® product that is not yours, or anytime other people might use your PlayStation product.

Hacked accounts

If you suspect that someone has gained access to your account or inappropriate activities are taking place:

  1. Change your password

    If you can, try to change your password immediately. Also check your personal information to see if any changes have been made.

    Click here to learn how to change your password on your PS3.
  2. Let us know

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