PlayStation Network News
As many PSN users lay in wait for their favorite gaming network to come back into service, Sony CEO Howard Stringer has released a personal letter to the PSN in regards to the recent security breach and subsequent take down of the system.
The letter, released yesterday May 5th, is Sony’s latest attempt at the communication which its users so desperately crave. Stringer states that he and his “company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it.” He also assures users that, to their knowledge, no credit card numbers or personal information have been misused and that Sony is launching an identity theft insurance policy for its users.
A few extras have been promised as well by the company whose reputation has been battered, possibly in an attempt to fix their pride. Once the network is back, users will receive a “Welcome Back” package set to include, “among other benefits”, a free month of PlayStation Plus membership and extensions of PlayStation Plus and Music Unlimited subscriptions. The letter then goes on to say how sorry the company is for the lack of communication with the rest of its users, but includes an explanation for this lack.
Whether any of this news is soothing to PSN gamers is unlikely. At this point most fans of the gaming system are angry, only wanting their network back, not promises of “other benefits” from a company who has made promises before. The lack of finality and a legitimate date to the end of their suffering is sure to actually make PlayStation followers even more upset. This, on the heels of “hacktivist” group Anonymous’ denial of their participation in the cyber-attack, is sure to worry players even more as the lack of suspect in this sort of investigation could potentially delay their game play.
Unfortunately this lack of a time frame means more and more customer loss on the part of Sony. After undergoing serious natural disasters on their home turf, no news could be more disheartening. The faster they move, the more they can save the hemorrhaging of their customers, as day by day PSN users go out and buy Microsoft’s Xbox 360, the ultimate PS3 rival. Are the teens and gamers used to instant gratification and addicted to 24/7 play being a bit – or extremely — impatient? Maybe, but Microsoft is probably loving it.
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